KDM MERCHANTS — Quality ITEMS — Fast Delivery

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Frequently Asked Questions

Quick answers to common questions.

Standard delivery takes 2-4 business days within Kenya. Express delivery (Nairobi only) takes 24 hours. You will receive a tracking link once your order has been dispatched.
We accept Visa, Mastercard, PayPal, Stripe, Apple Pay, Amazon Pay, and M-Pesa. All transactions are secured with 256-bit SSL encryption.
Yes! We offer a 30-day return policy. Items must be unused and in their original packaging. Return shipping is free for defective items; otherwise, a small fee may apply.
Once your order ships, you will receive an email with a tracking number and a link to our courier's website. You can also visit the Track Order page.
Absolutely. All our electronics come with a 1-year manufacturer warranty. If you experience any issues, contact our support team and we will repair or replace the item.
If your order hasn't been dispatched yet, we can update the address. Please contact us immediately via our Contact Us page.

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Our support team is available 24/7 to assist you.

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